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English Ελληνικά

SERVICE

HOW TO PROPERLY SET UP A TABLE

The first image that our guest has when visiting and entering our premises is the beginning of the procedure, the beginning of the holistic approach at customer’s experience, as we already said. At today’s article you may find how to set up a table properly for each occasion, always in continuation of general rules that we have already analyzed at the initial article of this website’s category.
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Photo: finedininglovers.com

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SERVICE PROCEDURES

We are all aware that the most important thing for each guest while visiting a dining area is to be pleased with the taste that will be served. Although, if we stick for a while to this previous sentence, which consists of a foundation quote, we will observe that this ends with the word “served”. This is the key that provides the holistic approach that so much defines the whole customer experience. To be accurate, service, among dish’s preparation, are the core of the customer experience. Some basic principles of service can be found below:

Source: webstaurantstore.com

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THE SKILLS OF A PROFESSIONAL WAITER

SKILS

  • Pleasant personality
  • Well manered
  • Diplomatic skills
  • Sense of humor
  • Discipline
  • Language skills
  • Empathy

TEAMWORK

The key to success as in any profession is teamwork.

Teamwork means

  • Coopereting with each other
  • Helping each other
  • Mutual respect

HYGIENE

The uniform of a professional should always be clean and neat as it is an important detail for the image of the company!

It is important that the following hygiene rules are followed by all staff

  • Daily shower
  • Use of deodorant
  • Oral care
  • Nail care
  • Picked up hair for women
  • Well-groomed face
  • Regular shaving for men

HAND WASHING

  • Before shift start
  • After every brake
  • After cleaning
  • If you touched a dirty surface
  • Before preparing food
  • After toilet
  • After money handling
  • After handshake
  • After throwing out the garbage
  • After coughing or sneezing
  • Before eating

SERVICE STYLES

  • Setting
  • English service
  • French service
  • Platter service (Banquet service)

WELCOME

  • Walk towards the guests
  • Greet them
  • Be polite
  • Always greet all customers in the same way. Everyone deserves the same attention!
  • Make them feel comfortable
  • Assist them to sit down
  • If you acknowledge them you can address them with their title and their name

MENU

Menu Presentaion

We always give the menu first to the ladies and then to the gentlemen. As you share the menus you can ask them if they want to start with a water or an aperitif. If they are not sure what they want you can suggest them. For example during a hot month you can suggest something fruity and refreshing, low in alcohol. With this simple move you can recognize customer’s mood and how open he might be to your suggestions. This way you will achieve better sales!

SUGGESTIONS/SALES

  • Pay close attention to the client’s body language to understand whether or not they need your help.
  • You should always have an excellent knowledge of the products you sell
  • Try to describe the menu dishes briefly but concisely
  • Always know if there are any deficiencies in the menu. This means that before the shift starts you should talk to the chef and cooks
  • Pay close attention to the dishes of the day
  • If your customer orders a dish that takes a long time to prepare, let them know right away so you can avoid any inconvenience later.
  • If your customer asks what is the most delicious dish on your menu, it would be more prefferable not to answer “everything”. Try to understand first what he prefers (fish, meat, vegetables, etc.) (sweet and sour, spicy, etc.). Do not be afraid to ask! Only then will you be able to suggest the best dish for him!
  • You should always know the wine list and what this contains
  • About alcohol! Do not always try to sell the most expensive, recommend the one that really matches the food choice they made or will make

TAKING AN ORDER

  • Listen carefully to what the customer tells you
  • Always write down the order to avoid any mistakes
  • Ask about any food allergies
  • Always repeat the order at the end
  • Thank them and take back the menus

SERVICE

The order of serving at the table is as follows

  • We always serve the ladies first
  • The older ones before the younger ones
  • The guest of honor IS always served first
  • The organizer-host is always served last

GUIDELINES

Serve on the left:

  • The saucer for bread
  • Side dishes
  • Cleaning and picking up a table
  • When the Waiter distributes the food to the customers

Serve on the right:

  • Dishes
  • Drinks
  • Wine / champagne presentation

General knowledge of behavior

Try to walk calmly and avoid unnecessary trips

Do not talk loudly with colleagues

Do not rush and in no case run into the restaurant

Collect dishes and cutlery ONLY when everyone who eats at the same table is finished

Always use a tray to carry glasses

Always check for cutlery between meals

Clean the table of crumbs

Collect unnecessary glasses from the table out of the water that must remain until the end

FnBpedia Team

ACCIDENT PREVENTION AND SAFETY REGULATIONS

Causes of work accidents

  • Lack of risk awareness
  • Carelessness
  • Rush
  • Laziness
  • Ignoring the safety rules
  • Recklessness

Basic rules for avoiding accidents

  • When something spills, clean it immediately so that no one slips and falls
  • Always walk on the right side of the aisle
  • Keep exits and corridors free
  • When serving something hot inform the customer directly
  • Do not consume alcohol during your shift
  • When you approach someone from behind, let them know for your presence
FnBpedia Team

CAUTION!!!

Despite following all safety rules, no one can be completely safe from accidents all the time. It is important to be prepared and not in panic, since panic can only complicate things.

Αύξησε την επιθυμία σου για μάθηση
Increase you learning desire
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Βελτίωσε τα αδύνατα σημεία σου
Improve your weaknesses
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Να δέχεσαι την κριτική
Be open to criticism
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Διαχειρίσου την ενέργειά σου
Manage your energy levels
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Συνδύασε την δημιουργικότητα με αποτελέσματα
Combine creativity with results
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Source: 150 management tips – Harvard Business Review
Καλλιέργησε την ικανότητα του εγκεφάλου σου να προβλέπει
Teach your brain to predict and prevent
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Να έχεις αυτοπεποίθηση αλλά όχι απόλυτη σιγουριά
Be confident, but not strictly sure
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Εξάλειψε τους νοητικoύς φραγμούς σου
Eliminate your mental borders
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Πούλα τον εαυτό σου με τον σωστό τρόπο
Promote yourself with the appropriate way
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Ζήτα αύξηση μισθού
Request salary increase
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Έλεγξε το άγχος της προαγωγής
Control the promotion stress
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Να ηγείσαι με αυτοπεποίθηση
Lead with confidence
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Δώσε στους ανθρώπους σου οτι χρειάζονται
Provide to your people what they need
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Βελτίωσε την απόδοση της ομάδας σου
Improve your team’s performance
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Υποστήριξε τους ανθρώπους σου
Support your people
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Κάνε ένα δυο λαθάκια
Make one or two minor mistakes
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Να συγχωρείς αλλά να μην ξεχνάς
Forgive but don’t forget
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Δημιούργησε μια κουλτούρα εμπιστοσύνης
Create a trustful culture
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Να επιλύεις τις συγκρούσεις
Solve the conflicts
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Δώσε κίνητρα για πραγματικές αλλαγές
Provide motivation for real changes
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Μην κοινοποιείς μόνο, να εξηγείς
Explain, don’t just notify
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Εστίασε στην ανάπτυξη των υπαλλήλων και δώσε εξουσία
Focus on employees’ personal development and share authorization
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Απαλλάξου από την αρνητικότητα
Get rid of negativity
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review
Πολέμα την αντίσταση στην αλλαγή
Fight for the resistance of change
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Μην αποφεύγεις το ρίσκο
Do not avoid risks
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Προετοιμάσου για μια κρίση
Be prepared for a crisis
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Αξιοποίησε αποτελεσματικότερα τις δαπάνες του μάρκετινγκ
Reclaim more sufficient your marketing costs
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Χτίσε δυνατές συνεργασίες
Build powerful collaborations
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Επένδυσε σωστά στα μέσα κοινωνικής δικτύωσης
Invest wisely at social media
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Μίλα αποτελεσματικά
Speak efficiently
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review

Απλοποίησε τα πράγματα
Make things simple
Πηγή: 150 συμβουλές για σωστό μάνατζμεντ – Harvard Business Review
Source: 150 management tips – Harvard Business Review